Reference

jam350 Privacy Policy: What We Collect and Why

The jam350 Privacy Policy sets out exactly which personal data we collect when you open an account, deposit via DANA or QRIS, or contact our support team —…

Account data protectedDANA & QRIS details encryptedNo third-party data salesClear data retention scheduleContact path always open

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What This Privacy Policy Covers at jam350

jam350 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

This policy applies to every interaction you have with our platform — from the moment you verify your phone number during account creation, through every deposit you make via OVO, GoPay, QRIS or bank transfer (BCA, BRI, Mandiri, BNI), to the moment you close a session.

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We collect your name, phone number, email address and payment method identifiers strictly to process transactions and confirm account identity. We do not share your DANA wallet ID, OVO account reference or any other payment identifier with unrelated third parties. Data jurisdiction and your individual rights
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depend on local law in Indonesia, and we apply those rules to every account we hold.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

PRIVACY CONTACT PATHS

How to Reach Us About Your Privacy Rights

If you want to review, correct or delete personal data we hold on your account, our support team is available 24 hours a day, seven days a week. You can reach us by live chat directly from your account dashboard, by email at the address listed in your welcome message, or through our dedicated privacy request form linked inside account settings. For account holders in Bandung or anywhere else across Indonesia, we aim to acknowledge every privacy request within one business day and resolve it within seven.

Team online

Live Chat

Open live chat from your account dashboard any time — our team is online around the clock to handle data access, correction and deletion requests.

Email Request

Send your privacy request by email to the address in your welcome message; we acknowledge within one business day and resolve within seven calendar days.

In-Account Form

Head to account settings, then select 'Privacy Request' to submit a structured form — the fastest path for data correction or payment-identifier removal.

DATA HANDLING STANDARDS

Six Ways We Protect Your Personal Data

Data protection at jam350 is operational, not decorative. From the encryption layer that wraps your QRIS and OVO payment identifiers to the strict access controls that limit which internal teams can view…

End-to-End Encryption

All payment identifiers — including DANA wallet IDs and QRIS session tokens — are encrypted in transit and at rest using current industry-standard protocols. No plain-text payment data is stored.

Cookie Transparency

We use session cookies to keep you logged in and analytics cookies to understand lobby usage patterns. You can review and adjust cookie preferences inside account settings at any time.

Account Security Layers

Phone verification is required before any account is activated. If we detect login activity from an unfamiliar device, we send an immediate confirmation message to your registered number.

Data Retention Schedule

Transaction records are kept for the period required by Indonesian financial regulation. Virtual account numbers are purged after 90 days; inactive account records are reviewed annually.

Limited Internal Access

Only the account verification team and the payment operations team can access your personal identifiers, and only when processing an active transaction or a verified support request.

Data Correction Requests

You may request a correction or deletion of your personal data at any point through live chat, email or the in-account privacy form. Corrections to payment method records take effect within 48 hours.

Common Questions About the jam350 Privacy Policy

The following questions cover what we collect, how long we keep it, who can see it and how you can request changes. If your question is not covered here, use the live chat path in your account dashboard and our support team will respond within one business day.

We collect your name, phone number, email address and the payment method you register — for example your DANA or OVO account reference. We collect only what is needed to verify your identity and process deposits and withdrawals.

No. Your QRIS session tokens and GoPay identifiers are used only to complete your transaction. We do not sell or share payment identifiers with unrelated third-party companies under any circumstances.

Transaction records are retained for the period required by Indonesian financial regulation. Virtual account numbers are purged after 90 days. Inactive account records are reviewed and minimised on an annual cycle.

Open the Privacy Request form inside your account settings, or contact our 24/7 live chat team. We acknowledge every request within one business day and deliver your data summary within seven calendar days.

Yes. Submit a deletion request via the in-account form or by email. We will delete all non-regulatory data within seven days. Some transaction records must be kept as required by Indonesian financial rules — this depends on local law.

We use session cookies to maintain your login state and analytics cookies to understand how the lobby is used. Both types can be reviewed and adjusted inside account settings without affecting your ability to deposit or withdraw.

Yes. The Privacy Policy applies to every account holder across Indonesia, including Medan. Your specific data rights and our legal obligations regarding your information depend on local law in your region.

jam350 Privacy Policy: What We Collect and Why

How to Reach Us About Your Privacy Rights

Live Chat

Email Request

In-Account Form

Six Ways We Protect Your Personal Data

End-to-End Encryption

Cookie Transparency

Account Security Layers

Data Retention Schedule

Limited Internal Access

Data Correction Requests

Common Questions About the jam350 Privacy Policy

01 What personal data does jam350 collect when I open an account?

02 Does jam350 share my QRIS or GoPay details with third parties?

03 How long does jam350 keep my account and transaction data?

04 How do I request a copy of the data jam350 holds on my account?

05 Can I ask jam350 to delete my personal data?

06 What cookies does jam350 use and can I control them?

07 Does the jam350 Privacy Policy apply to me if I access the site from Medan?

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