Reference

jam350 Legal Terms for Indonesian Accounts

This page sets out the legal terms that govern your jam350 account — including how we collect and store your data, how cookies are used on our platform…

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jam350 jam350 Legal Terms for Indonesian Accounts
LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

If you have a question about our terms, want to request a copy of the data we hold on your account, or need to flag a policy concern, we have three contact paths available. Our support team handles legal queries separately from general account questions, so please identify your message as a legal or privacy request to speed up the response.

Team online

Live Chat

Available around the clock at jam350.xyz — open the chat widget and select 'Legal / Privacy' from the topic menu so your request reaches the right team immediately.

Email

Send your legal or data-request email to our support address. Include your registered account ID and the specific policy section your question relates to for a faster response.

Account Help Centre

Log in, navigate to Account Settings, then select 'My Data' to submit a formal data-access or deletion request directly through your account dashboard without contacting support.

POLICY PRACTICES

How jam350 Handles Your Data and Account Security

Our approach to data handling is built around six concrete practices, each tied to a specific part of your account lifecycle.

Phone Verification

Your mobile number is verified via one-time code before your account is activated. We store only the verified number hash, not the raw OTP, in line with our data-minimisation policy.

Cookie Consent

We use functional cookies required for the lobby to load and optional analytics cookies. You can withdraw analytics consent at any time through the cookie panel in your account settings.

Data Retention Schedule

Account and payment records — including QRIS scan logs and virtual-account references — are held for the period stipulated in our terms, then deleted or anonymised automatically.

Account Security

Login sessions are token-based and expire after inactivity. Suspicious login attempts from unrecognised devices trigger an email alert to your registered address within minutes.

Data-Access Requests

You may request a copy of the personal data we hold on you via the 'My Data' dashboard path or through our legal email channel. We aim to respond within 14 calendar days.

Policy Updates

When our legal terms change, we post a notice on the jam350.xyz homepage and send an in-app notification. Continued use of the account after the notice period constitutes acceptance.

Frequently Asked Legal Questions

These are the legal questions we receive most often from Indonesian accounts. Each answer refers to a specific policy section or account path so you can verify the detail yourself after logging in.

Yes. All accounts registered on jam350.xyz are governed by our account terms regardless of location. Access to specific features depends on local law and is noted within the relevant policy section.

We collect your wallet reference ID, transaction amount and timestamp. We do not store your DANA or OVO PIN. This data is held under our retention schedule and used only for account verification and dispute resolution.

Log in and navigate to Account Settings, then select 'My Data' to submit a formal access request. Alternatively, email our support team with your account ID. We aim to respond within 14 calendar days.

You can submit a deletion request through the 'My Data' dashboard path. We will delete or anonymise your data unless we are required to retain it under our operating terms or applicable law.

We use functional cookies essential for the lobby and optional analytics cookies. You can withdraw analytics consent at any time through the cookie panel in your account settings without affecting your login session.

We post a notice on the homepage and send an in-app notification before changes take effect. The revised terms show a 'last updated' date at the top of the legal page so you can track what changed.

Certain features — including specific game rooms or payment methods — are available only where local law permits. If a feature is restricted in your region, it will not appear in your account lobby or cashier.